Refund policy
Returns
Every product on The Labour Movement comes from an independent fair trade brand. Some brands have their own return terms, which are listed on the product or brand page. Otherwise, this policy applies.
You have 30 days after delivery to request a return. Items must be unworn or unused, in the condition you received them, with tags and original packaging, and with proof of purchase.
To start a return, email smiles@thelabourmovement.com. Return addresses vary by brand, so we’ll send you the address and instructions for your item. Please don’t send anything back before we’ve approved the return.
Not eligible for return
- Items marked Final Sale, and gift cards
- Personalized, monogrammed or custom items
- Food, flowers, plants, and personal care or beauty products
- Items that have been worn, washed or assembled, or are missing original tags
- Swimwear without its sanitary liner or tags
- Hazardous materials, flammable liquids or gases
Damaged or wrong items
Please check your order when it arrives. If something is damaged, defective or wrong, contact us right away and we’ll make it right at no cost to you.
Exchanges
Return the original item, and once the return is accepted, place a new order.
Refunds
We’ll let you know once the return has been received and inspected. Approved refunds go back to your original payment method within 10 business days, though your bank may take longer to post them. If 15 business days pass with no refund, email smiles@thelabourmovement.com.
European Union
If your order ships to the EU, you may cancel or return it within 14 days for any reason, under the same condition requirements above.